Software Customer's Bill of Rights

The Software Customer's Bill of Rights

put forth by HarrisData

The selection of Business Management Software is a formidable and complex task for mid-sized organizations. This task ultimately should result in the selection of the software product that provides the greatest return on investment (ROI) for the customer.

Unfortunately, traditional software licenses give vendors too much control over the economics of the relationship. Software customers are left at the mercy of the ever-changing policies and ever-growing invoices of their vendors. Long and painful negotiations may provide some protections for customers, but today's software licenses fundamentally protect the vendor's rights, and offer little protection of the customer's rights.

The Software Customer's Bill of Rights was established to fundamentally shift the balance of power from the software vendor, to you - the software customer. Software vendors have traditionally used their license agreements as the basis for exercising control over their customers. Software vendors supporting the Software Customer's Bill of Rights put their customers first - starting with a license agreement founded on terms favorable to the customer.

Right to Affordable Quality Software Software that works Software delivered with cost certainty Right to a Well-defined Implementation An implementation timeframe that you can live with Clearly stated objectives & project parameters Helpful advice on avoiding additional customizations and modifications Right to Unlimited Quality Support Access to a qualified expert Unlimited hotline and online inquiries Timely defect and bug resolution Right to be Free of Vendor Control No vendor interference in ongoing business Access to source code Ability to extend system for unique business requirements Ability to contribute to the enhancement process Right to Business Growth Rapid re-implementation when your business changes Cost certainty during mergers and acquisitions Right to Prevent Software Obsolescence Software upgrades to meet changing business requirements Compliance and Regulatory updates mandated by the IRS, Sarbanes-Oxley, HIPAA Continuously evolving software architecture to leverage changing technology Right to Deploy Software without Restrictions Unlimited users - inside and outside your organization High-availability and disaster recovery Development and integration Right to Improve Technology Infrastructure Facilitate infrastructure improvement Leverage infrastructure improvements Right to Quality Documentation Well-written, easy to understand documentation Duplication rights for legitimate uses

Contact HarrisData for more information