Customer Bill of Rights

The Software Customer's Bill of Rights was established to fundamentally shift the balance of power from the software vendor, to you - the software customer. Software vendors have traditionally used their license agreements as the basis for exercising control over their customers, but now HarrisData is supporting the Software Customer's Bill of Rights putting the customers first - starting with a license agreement founded on terms favorable to the customer.

Compare your software vendor's licensing policies to the Software Customer's Bill of Rights, and see if you're getting what you deserve.



Right to Affordable Quality Software

Software that works

Software delivered with cost certainty


Right to a Well-defined Implementation

An implementation timeline you can live with

Clearly stated objectives and project parameters

Helpful advice on avoiding additional customizations and modifications


Right to Unlimited Quality Support

Access to a qualified expert

Unlimited hotline and online inquiries

Timely defect and bug resolution


Right to be Free of Vendor Control

No vendor interference in ongoing business

Access to source code

Ability to extend system for unique business requirements

Ability to contribute to the enhancement process


Right to Business Growth

Rapid re-implementation when your business changes

Cost certainty during mergers and acquisitions


Right to Prevent Software Obsolescence

Software upgrades to meet changing business requirements

Compliance and Regulatory updates mandated by the IRS, Sarbanes-Oxley, HIPAA

Continuously evolving software architecture to leverage changing technology


Right to Deploy Software without Restrictions

Unlimited users - inside and outside your organization

High-availability and disaster recovery

Development and integration


Right to Improve Technology Infrastructure

Facilitate infrastructure improvement

Leverage infrastructure improvements


Right to Quality Documentation

Well-written, easy to understand documentation

Duplication rights for legitimate uses

"Let HarrisData tailor the perfect solution for your business".

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