Customer Bill of Rights

The Software Customer's Bill of Rights establishes a fundamental shift in the balance of power from the software vendor to you – the software customer.

Software vendors have traditionally used their license agreements to exercise control over their customers, but HarrisData is supporting the Software Customer's Bill of Rights and putting the customers first - starting with a license agreement founded on terms favorable to the customer.

Compare your software vendor's licensing policies to the Software Customer's Bill of Rights, and see if you're getting what you deserve.

Customers have the right to:

  • Software That Works and delivered with Cost Certainty

  • No vendor interference in ongoing business

    Access to source code

    Ability to extend system for unique business requirements and contribute to the enhancement process

  • Software upgrades to meet changing business requirements

    Compliance and Regulatory updates mandated by the IRS, Sarbanes-Oxley, HIPAA

    Continuously evolving software architecture to leverage changing technology

  • Unlimited users - inside & outside your organization

    High-availability & disaster recovery

    Development & Integration

  • An Implementation timeline with clearly stated objectives & project parameters

    Helpful advice on avoiding additional customization & modifications

  • Facilitate infrastructure improvement

    Leverage infrastructure improvements

  • Access to a qualified expert with unlimited hotline & online options

    Timely defect & bug resolution

  • Rapid re-implementation when your business changes

    Cost certainty during mergers & acquisitions

  • Well-written, easy-to-understand documentation

    Duplication rights for legitimate uses