Software Customer's Bill of Rights
Right to Affordable Quality Software
Software that works
Yes
Software delivered with cost certainty
Yes
Right to a Well-defined Implementation
An implementation timeline you can live with
Yes
Clearly stated objectives and project parameters
Yes
Helpful advice on avoiding additional customizations and modifications
Yes
Right to Unlimited Quality Support
Access to a qualified expert
Yes
Unlimited hotline and online inquiries
Yes
Timely defect and bug resolution
Yes
Right to be Free of Vendor Control
No vendor interference in ongoing business
Yes
Access to source code
Yes
Ability to extend system for unique business requirements
Yes
Ability to contribute to the enhancement process
Yes
Right to Business Growth
Rapid re-implementation when your business changes
Yes
Cost certainty during mergers and acquisitions
Yes
Right to Prevent Software Obsolescence
Software upgrades to meet changing business requirements
Yes
Compliance and Regulatory updates mandated by the IRS, Sarbanes-Oxley, HIPAA
Yes
Continuously evolving software architecture to leverage changing technology
Yes
Right to Deploy Software without Restrictions
Unlimited users - inside and outside your organization
Yes
High-availability and disaster recovery
Yes
Development and integration
Yes
Right to Improve Technology Infrastructure
Facilitate infrastructure improvement
Yes
Leverage infrastructure improvements
Yes
Right to Quality Documentation
Well-written, easy to understand documentation
Yes
Duplication rights for legitimate uses
Yes

The Software Customer's Bill of Rights

put forth by HarrisData

Are you trapped by your current software licenses? Are you constantly sending checks to your application software vendor, with no correlation to the value you receive? You deserve better. Compare your software vendor's licensing policies to the Software Customer's Bill of Rights, and see if you're getting what you deserve.

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The selection of Business Management Software is a formidable and complex task for mid-sized organizations. This task ultimately should result in the selection of the software product that provides the greatest return on investment (ROI) for the customer.

Unfortunately, traditional software licenses give vendors too much control over the economics of the relationship. Software customers are left at the mercy of the ever-changing policies and ever-growing invoices of their vendors. Long and painful negotiations may provide some protections for customers, but today's software licenses fundamentally protect the vendor's rights, and offer little protection of the customer's rights.

The Software Customer's Bill of Rights was established to fundamentally shift the balance of power from the software vendor, to you - the software customer. Software vendors have traditionally used their license agreements as the basis for exercising control over their customers. Software vendors supporting the Software Customer's Bill of Rights put their customers first - starting with a license agreement founded on terms favorable to the customer.