Customer Relationship Management (CRM) software helps automate the interaction between you and your customers, and helps you get a single view of your customer. HarrisData CRM solutions offer the critical elements of CRM, giving mid-sized organizations the power to improve customer satisfaction while reducing costs.
HarrisData Customer Relationship Management Features
Contact Management
HarrisData Contact Management provides a central repository of contacts, events, and activities that can be shared by your organization to help you interact with your customers as one company.
Customer Self-Service
Customer self-service provides your customers access to information about their orders and the products they buy from any web browser anywhere. Reduce your costs by reducing call volume. Improve satisfaction by providing answers 24 hours a day, 365 days a year.
e-Commerce
Your customers can facilitate purchases through online catalogs, buyer's guides, or product searches. Your business can invoice customers or accept credit cards. Best of all, when integrated with the HarrisData ERP, you can get real-time product availability and order commitments, minimizing any unexpected "out of stock" conditions.
