Self-service applications allow suppliers, customers, salespeople, and employees to access information about their relationship with you. These applications must present information intuitively, must be available anywhere, and must be secure.
HarrisData Self-service Applications
Benefits
Enabling suppliers, customers, salespeople, and employees to interact with applications can significantly reduce your costs.
Self-service applications can work 24 hours a day, 7 days a week, making critical information available whenever necessary.
Simplicity
Self-service applications must be easy to use and intuitive. Users must be able to quickly find and understand information presented by the system. The information presented must be personalized, and must be relevant.
Internet applications are easily accessed and used. Web users can find and use information with effectively no training. HarrisData self-service applications use the same, easy-to-use web interface. Users simply click through pages to access secure, real-time information from your system!
Security
Security is critical when allowing external users to access your company's information. HarrisData self-service applications leverage all of the security available from the IBM iSeries platform, including authentication and encryption technologies. The IBM iSeries is one of the most secure platforms available for e-business.
HarrisData enhances that security by providing limits on what users can see. For example, a customer signing on to a HarrisData self-service application will only be allowed to see information related to that customer. A salesperson signing on to the same system could be permitted to view information about all of his or her customers. A sales manager could be permitted to view, change, or delete any customer information. HarrisData allows you to control the access to your information.
Reliability
Self-service applications require bulletproof reliability. Wrong or inconsistent information, poor response time, or frequent "down time", can frustrate users and quickly kill a successful self-service application. The combination of HarrisData and the IBM iSeries provides the reliability needed to meet the most stringent requirements of your business.
