HarrisData Customer Relationship Management
- HarrisData CRM
HarrisData’s enterprise-level CRM system allows organizations to securely capture, share and evaluate current and historical marketing, sales, and customer service information about their prospects and customers. So it’s more than just a ‘traditional’ CRM that ‘helps sales reps’ sell more. Of course it does that, and it does it as well as any system on the market. HarrisData’s CRM is designed to give companies a true customer life-cycle management system. Because along with sales, marketing, and customer care, HarrisData’s CRM includes its own powerful back office automation a feature many CRM systems lack, especially in HarrisData’s price range. It’s all designed to streamline customer care processes, heighten the customer care experience, and allow companies to maximize profits across multiple departments.
- Key Capabilities Include:
Marketing automation: marketing campaigns and phase management, budgeting, analysis, statistics, lead management, forms and more!
Sales Force automation: prospecting tools, pipeline management, forecasting, communications, email, collateral fulfillment, history, ticklers, queries, reports and more!
Customer support: help desk, workflow, field service, 3rd party service, incident routing and queuing, escalation, auto-fill, automated notices, self service, knowledge-base, time tracking, billing, fixes, bug tracking and more!
- Back Office
Customer management: license and contract management, automated renewal notification and more!
Hardware & equipment management: returns management (RMA), workflow, fraud prevention, repairs, quality assurance, loaners, parts inventory, scrap, harvest, and more!