Author Archives: Henry Nelson

Cloud Security, Full of Holes and Bugs?

Posted on March 28, 2012 by Henry Nelson

Maybe not full of holes, but certainly the Cloud requires us to think carefully about what we are doing. Mel Beckman addresses the top 5 vulnerabilities of the cloud: Each of the three cloud service models has at minimum one … Continue reading →

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Welcome to a New Partner

Posted on March 15, 2012 by Henry Nelson

Thank you to Tom Kempster and ABC services for their fine introduction to our new partnership. “Our partnership with HarrisData will free our ERP customers from the chains of their existing ERP software, allowing ABC Services to deliver new high … Continue reading →

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The End User Training Arms Race

Posted on February 1, 2012 by Henry Nelson

What conclusion should we reach from SAP answering Oracle’s investment in training technology? That the big ERP players care about the successful use of their products? While that spin may work for technology and financial analysts, the role of end … Continue reading →

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US Labor Costs Lower Than Elsewhere

Posted on January 6, 2012 by Henry Nelson

More good news for US manufacturers as per unit of output labor costs decreased by 13% while increasing everywhere else. James Hagerty and Kate Linebaugh (Wall Street Journal, “In U.S., a Cheaper Labor Pool”, 1/6/12) report on manufacturing cost trends … Continue reading →

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2012 Could be a Good Year

Posted on December 20, 2011 by Henry Nelson

Boosted by productivity gains and higher costs in competitors, including China, U.S. manufacturing exports have grown at their fastest rate since the late 1980s. As we close out 2011 and start thinking about 2012, US manufacturing is getting positive reviews … Continue reading →

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Thoughts on a Customer Service Rant

Posted on December 2, 2011 by Henry Nelson

After having wasted hours on a typically crummy support line of a cloud vendor, I can be quiet no more, I need a moment to rant. A nicely written rant by David Taber got me thinking. Why is it that … Continue reading →

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A Skeptic’s Take

Posted on November 29, 2011 by Henry Nelson

Whatever your view of the cloud, a little perspective goes a long way. Cloud computing? “I think it’s a lot of hype,” he says during a recent interview in the company’s midtown Manhattan office. “Time sharing made a lot of … Continue reading →

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Cutting Through Vendor Noise

Posted on November 1, 2011 by Henry Nelson

In a tough economy, software vendors pull out all stops to get your business. As Trevor Perry explains this often results in so much noise that the vendors hurt themselves as much as they hurt your ears. His article is … Continue reading →

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Operating for the Benefit of Wall Street is Bad for Customers

Posted on October 14, 2011 by Henry Nelson

The lights have gone on for Josh Greenbaum at ematters as he confronts the reality of Oracle at their annual user conference. The problem with the Oracle of today is that the focus of a group of the some of … Continue reading →

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Who is in Charge of Cloud Security?

Posted on September 9, 2011 by Henry Nelson

Cloud service providers believe their customers are responsible for security, and license accordingly. That is the message cited by David Rosenbaum in his article on security risk and liability in the cloud. “Cloud,” says Bruce Lynne, managing partner of Financial … Continue reading →

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