Author Archives: Henry Nelson

Thoughts on a Customer Service Rant

After having wasted hours on a typically crummy support line of a cloud vendor, I can be quiet no more, I need a moment to rant. A nicely written rant by David Taber got me thinking. Why is it that … Continue reading

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A Skeptic’s Take

Whatever your view of the cloud, a little perspective goes a long way. Cloud computing? “I think it’s a lot of hype,” he says during a recent interview in the company’s midtown Manhattan office. “Time sharing made a lot of … Continue reading

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Cutting Through Vendor Noise

In a tough economy, software vendors pull out all stops to get your business. As Trevor Perry explains this often results in so much noise that the vendors hurt themselves as much as they hurt your ears. His article is … Continue reading

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Operating for the Benefit of Wall Street is Bad for Customers

The lights have gone on for Josh Greenbaum at ematters as he confronts the reality of Oracle at their annual user conference. The problem with the Oracle of today is that the focus of a group of the some of … Continue reading

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Who is in Charge of Cloud Security?

Cloud service providers believe their customers are responsible for security, and license accordingly. That is the message cited by David Rosenbaum in his article on security risk and liability in the cloud. “Cloud,” says Bruce Lynne, managing partner of Financial … Continue reading

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Implications of Changes in Investment

Charles Stewart dives into the numbers behind the economy to focus on gross private domestic investment. The outlook and policy options he presents are bleak – almost anything the government does will lead to reduced employment. However he does offer … Continue reading

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ERP Lessons Learned

Frank Scavo posts an excellent review of the history of and lessons learned from ERP systems over the past 20 years. Both Frank’s post, and his keynote video are well worth your time. Some key points from the post: ERP … Continue reading

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Head in the Clouds

ERP analyst Derek Singleton posted a paean to the SaaS variant of cloud computing. With his head firmly in the clouds looking for rainbows covering five points, Derek does trip over one salient feature of modern computing—the user experience should … Continue reading

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Is Enterprise Integration the Next Hurdle for the Cloud?

Stephanie Neil poses an interesting question on whether SaaS and Cloud solutions create as much work in enterprise integration as they solve in reduced hardware and storage management. Enter software as a service (SaaS) applications, which might seem to be … Continue reading

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Ultimate Justification for Cloud ERP

Chris Chappinelli identifies what may be the most important justification for moving your ERP to the cloud – cyber-security. Given the increasing complexity and frequency of attacks on customer and employee data, many IT departments are ill prepared to face … Continue reading

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