Category Archives: Uncategorized

[This post is the eighth of a series defining software quality]. Software vendors spend a huge portion of development budgets on software quality, yet industry news is filled with examples of software failing during implementation. Why can’t the vendors get … Continue reading →

[This post is the seventh in a series defining software quality]. Software vendors often try to cash in on their customer footprints by operating as a one stop shop – providing everything the customer needs. The problem with this is … Continue reading →

[This post is the sixth of a series defining software quality]. The most visible aspect of software quality is ease of use, it is also the most difficult to achieve. Imagine a software product of perfect quality, bug free and … Continue reading →

[This post is the fifth of a series defining software quality]. What does a safe harbor have to do with software quality, and how can self-sufficiency provide this safe harbor? Imagine your software vendor is acquired and that the acquirer … Continue reading →

[This post is the fourth of a series defining software quality]. The default vendor response to any problem appears to be: what is your authorization code and error number? It is even worse for those vendors who hide from their … Continue reading →

[This post is the third of a series defining software quality]. Aligning vendor development plans and customer needs is a major challenge for software quality. The software vendor targets market expansion via product development. Examples might include expanding the number … Continue reading →

[This post is the second of a series defining software quality]. The quality of the partnership between software vendor and customer provides the foundation for providing quality software to the customer. While the software vendor can do many things to … Continue reading →