Category Archives: Uncategorized

Ease of Use and Quality

[This post is the sixth of a series defining software quality]. The most visible aspect of software quality is ease of use, it is also the most difficult to achieve. Imagine a software product of perfect quality, bug free and … Continue reading

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Self-Sufficiency, the Software Quality Safe Harbor

[This post is the fifth of a series defining software quality]. What does a safe harbor have to do with software quality, and how can self-sufficiency provide this safe harbor? Imagine your software vendor is acquired and that the acquirer … Continue reading

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Vendor Responsiveness and Quality

[This post is the fourth of a series defining software quality]. The default vendor response to any problem appears to be: what is your authorization code and error number? It is even worse for those vendors who hide from their … Continue reading

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Quality and Customer Needs

[This post is the third of a series defining software quality]. Aligning vendor development plans and customer needs is a major challenge for software quality. The software vendor targets market expansion via product development. Examples might include expanding the number … Continue reading

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Quality as Partnership

[This post is the second of a series defining software quality]. The quality of the partnership between software vendor and customer provides the foundation for providing quality software to the customer. While the software vendor can do many things to … Continue reading

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Quality Saves Money in the Strangest Places

An IBM Systems Magazine case study features “How The HammockSource saved a ton of paper and improved business processes”. Congratulations to Max Valdman for successfully tackling the paper reporting monster we all know and love! Note that e-mail delivery of … Continue reading

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What Does Software Quality Mean?

In an earlier post, Red Hat CEO Jim Whitehurst’s critique of software quality and the software industry as a whole was examined. Whitehurst highlighted three aspects of quality – the number of program bugs, high prices / costs, and the … Continue reading

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Are you ready for some takeovers?

Life in the ERP software business is about to get interesting once again as Infor hires a new CEO. Charles Phillips moves from Oracle to Infor where he is expected to restart the acquisition machine (more than 70 since 2002) … Continue reading

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Software Quality Defined: Build What Your Customers Need

InformationWeek reports Red Hat CEO Jim Whitehurst’s condemnation of the software industry. Whitehurst catalogs a long list of industry ills including overpricing, a lack of productivity improvement in development organizations, and unimproved quantities of program bugs in commercial software. The … Continue reading

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The 70’s are Back

Ray Wang analyzes the enterprise technology market at his Software Insiders blog. He compares Oracle’s acquisition of Sun to IBM in the 1970s. The impact — the tech industry reverts back to the beginning of a 40 year innovation cycle. … Continue reading

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