Tag Archives: customer

Implementation Risk

Another day, another ERP vendor sued over an implementation failure. The customer did not achieve success implementing core ERP software and naturally blamed the vendor for inadequate support. You would think that by now someone somewhere would understand what it … Continue reading

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Surviving the Drop in Business Investment

Truly amazing news as the UK’s National Museum of Computing keeps the WITCH online — mechanical relays, paper tape and all! The computer’s “flashing lights and clattering printers and readers provides an awe-inspiring display for visiting school groups and the … Continue reading

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The End User Training Arms Race

What conclusion should we reach from SAP answering Oracle’s investment in training technology? That the big ERP players care about the successful use of their products? While that spin may work for technology and financial analysts, the role of end … Continue reading

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Cutting Through Vendor Noise

In a tough economy, software vendors pull out all stops to get your business. As Trevor Perry explains this often results in so much noise that the vendors hurt themselves as much as they hurt your ears. His article is … Continue reading

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Operating for the Benefit of Wall Street is Bad for Customers

The lights have gone on for Josh Greenbaum at ematters as he confronts the reality of Oracle at their annual user conference. The problem with the Oracle of today is that the focus of a group of the some of … Continue reading

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Quality Saves Money in the Strangest Places

An IBM Systems Magazine case study features “How The HammockSource saved a ton of paper and improved business processes”. Congratulations to Max Valdman for successfully tackling the paper reporting monster we all know and love! Note that e-mail delivery of … Continue reading

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