Tag Archives: quality

Surviving the Drop in Business Investment

Truly amazing news as the UK’s National Museum of Computing keeps the WITCH online — mechanical relays, paper tape and all! The computer’s “flashing lights and clattering printers and readers provides an awe-inspiring display for visiting school groups and the … Continue reading

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The End User Training Arms Race

What conclusion should we reach from SAP answering Oracle’s investment in training technology? That the big ERP players care about the successful use of their products? While that spin may work for technology and financial analysts, the role of end … Continue reading

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Focus on Customer Requirements for Quality Software

[This post is the eighth of a series defining software quality]. Software vendors spend a huge portion of development budgets on software quality, yet industry news is filled with examples of software failing during implementation. Why can’t the vendors get … Continue reading

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Open Software for Quality

[This post is the seventh in a series defining software quality]. Software vendors often try to cash in on their customer footprints by operating as a one stop shop – providing everything the customer needs. The problem with this is … Continue reading

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Ease of Use and Quality

[This post is the sixth of a series defining software quality]. The most visible aspect of software quality is ease of use, it is also the most difficult to achieve. Imagine a software product of perfect quality, bug free and … Continue reading

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Self-Sufficiency, the Software Quality Safe Harbor

[This post is the fifth of a series defining software quality]. What does a safe harbor have to do with software quality, and how can self-sufficiency provide this safe harbor? Imagine your software vendor is acquired and that the acquirer … Continue reading

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Vendor Responsiveness and Quality

[This post is the fourth of a series defining software quality]. The default vendor response to any problem appears to be: what is your authorization code and error number? It is even worse for those vendors who hide from their … Continue reading

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Quality and Customer Needs

[This post is the third of a series defining software quality]. Aligning vendor development plans and customer needs is a major challenge for software quality. The software vendor targets market expansion via product development. Examples might include expanding the number … Continue reading

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Quality as Partnership

[This post is the second of a series defining software quality]. The quality of the partnership between software vendor and customer provides the foundation for providing quality software to the customer. While the software vendor can do many things to … Continue reading

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Quality Saves Money in the Strangest Places

An IBM Systems Magazine case study features “How The HammockSource saved a ton of paper and improved business processes”. Congratulations to Max Valdman for successfully tackling the paper reporting monster we all know and love! Note that e-mail delivery of … Continue reading

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