The Software Customer's Bill of Rights

put forth by HarrisData
The selection of Business Management Software is a formidable and complex task for mid-sized organizations. This task ultimately should result in the selection of the software product that provides the greatest return on investment (ROI) for the customer.
Unfortunately, traditional software licenses give vendors too much control over the economics of the relationship. Software customers are left at the mercy of the ever-changing policies and ever-growing invoices of their vendors. Long and painful negotiations may provide some protections for customers, but today's software licenses fundamentally protect the vendor's rights, and offer little protection of the customer's rights.
The Software Customer's Bill of Rights was established to fundamentally shift the balance of power from the software vendor, to you - the software customer. Software vendors have traditionally used their license agreements as the basis for exercising control over their customers. Software vendors supporting the Software Customer's Bill of Rights put their customers first - starting with a license agreement founded on terms favorable to the customer.
Software Customer's Bill of Rights
  • Right to Affordable Quality Software

    Software that works

    Software delivered with cost certainty

  • Right to a Well-defined Implementation

    An implementation timeframe that you can live with

    Clearly stated objectives & project parameters

    Helpful advice on avoiding additional customizations and modifications

  • Right to Unlimited Quality Support

    Access to a qualified expert

    Unlimited hotline and online inquiries

    Timely defect and bug resolution

  • Right to be Free of Vendor Control

    No vendor interference in ongoing business

    Access to source code

    Ability to extend system for unique business requirements

    Ability to contribute to the enhancement process

  • Right to Business Growth

    Rapid re-implementation when your business changes

    Cost certainty during mergers and acquisitions

  • Right to Prevent Software Obsolescence

    Software upgrades to meet changing business requirements

    Compliance and Regulatory updates mandated by the IRS, Sarbanes-Oxley, HIPAA

    Continuously evolving software architecture to leverage changing technology

  • Right to Deploy Software without Restrictions

    Unlimited users - inside and outside your organization

    High-availability and disaster recovery

    Development and integration

  • Right to Improve Technology Infrastructure

    Facilitate infrastructure improvement

    Leverage infrastructure improvements

  • Right to Quality Documentation

    Well-written, easy to understand documentation

    Duplication rights for legitimate uses
Contact HarrisData for more information